Refund policy
Last updated: 26 July 2026
The short version
You have 30 days from the day your order is delivered to change your mind. Email vandro.digital@gmail.com and we will refund the full purchase price. You do not need to give a reason, and we do not charge a restocking fee.
30-day change-of-mind returns
To be eligible, the item must be returned to us in a condition where it can be reasonably resold or refurbished — that means the adapter and the accessories that came with it, ideally in the original box. A box that has been opened is fine; that is what "try it" means.
To start a return, email vandro.digital@gmail.com with your order number. We will reply within 24 hours with a return address and instructions. Do not send anything back before contacting us — parcels returned without a return authorisation can be lost in our receiving process, and we cannot refund what we cannot identify.
Who pays return postage
- Faulty, damaged, or not as described: we pay. We will send you a prepaid label or reimburse your postage cost.
- Change of mind: you pay the return postage. We recommend a tracked service — until the parcel reaches us, it is your responsibility.
When you get your money back
We process the refund within 2 business days of the parcel arriving with us, back to your original payment method. Your bank or card issuer then takes its own time — usually 3 to 10 business days — before the money appears on your statement. That last part is out of our hands.
Original shipping costs are refunded when the item was faulty or wrongly described. For change-of-mind returns we refund the price of the goods.
Faulty items and warranty
Every adapter carries a 12-month warranty from the delivery date against manufacturing defects. If it stops working within that period through normal use, email us with your order number and a short description of what happens. We will usually replace it without asking you to send the old one back. Where we do need it returned, we pay the postage.
The warranty does not cover physical damage, liquid damage, or damage caused by modifying the device.
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits those rights. The 30-day change-of-mind window described above is in addition to them, not a replacement for them.
If you are shopping from outside Australia, your local consumer protection law may give you additional rights, and this policy does not limit those either.
Compatibility returns — please read before you buy
ZeroCord makes the existing wired CarPlay or Android Auto in your car wireless. It cannot add CarPlay to a car that does not already have it.
You can check in thirty seconds: plug your phone into your car's USB port with a data cable. If CarPlay or Android Auto appears on the car's screen, you are compatible. If nothing appears, ZeroCord will not work for you.
We would genuinely rather answer a question than process a return — email us your car's make, model and year before you order and we will tell you honestly.
If you buy anyway and it turns out your car is not compatible, that is still covered by the 30-day window above.
Damaged in transit
Photograph the parcel and the item and email us within 7 days of delivery. We will send a replacement immediately — you will not be asked to wait for an insurance claim to resolve.
Orders that have not shipped yet
Email us as soon as possible. If the order has not been handed to the courier we will cancel and refund it in full, no questions.
Contact
[BUSINESS_NAME]
ABN 28 784 151 285
[RETURN_ADDRESS]
Email: vandro.digital@gmail.com
We reply to every email within 24 hours, seven days a week.