Shipping policy
Last updated: 26 July 2026
What it costs
Shipping is free on every order, to every destination we serve. There is no minimum spend and no surcharge at checkout.
How long it takes
We ship direct from our manufacturing partner overseas. That is how we keep a $64.99 price on hardware that sells for two to three times as much through a local distributor — but it does mean delivery takes longer than a domestic warehouse. We would rather tell you that plainly than surprise you after you have paid.
Your order is picked and handed to the courier within 1–3 business days. Delivery then takes:
| Destination | Estimated delivery | Tracked |
|---|---|---|
| Australia | 10–20 business days | Yes |
| New Zealand | 12–22 business days | Yes |
| Rest of world | 14–28 business days | Yes |
That is the total time from placing the order to the parcel arriving, and it already includes the 1–3 days of processing.
These are estimates, not guarantees. Customs inspections, weather, and peak periods such as Christmas and Lunar New Year can add time — Lunar New Year in particular can pause dispatch for up to two weeks, and we post a notice on the site when that is coming.
If your order is more than 7 business days past the top of its estimate, email us and we will chase it or replace it. If it passes 40 business days with no delivery, we refund you in full without needing you to ask twice.
Tracking
You will get a confirmation email as soon as you order, and a second email with a tracking number the moment the parcel is handed to the courier. Tracking can take up to 48 hours to show its first scan — that gap is normal and does not mean anything is wrong.
Where we ship from
Orders are dispatched from our manufacturing partner's warehouse in China. ZeroCord is an Australian business (ABN 28 784 151 285) and Australian Consumer Law applies to your purchase regardless of where the parcel starts its journey.
Duties and taxes
The price you see at checkout is the price you pay. Australian orders under AUD $1,000 clear customs without duty, and you will not be asked for money by the courier on delivery.
For orders outside Australia, your own country may charge import duty or tax above its own low-value threshold. Those charges are set by your government, are not included in our prices, and are payable by you. We cannot predict or control them. Refusing a parcel to avoid a duty charge is treated as a change-of-mind return, and the return shipping cost is deducted from your refund.
Wrong address
Check your address at checkout. If you spot a mistake, email us straight away — we can usually correct it before dispatch. Once a parcel has shipped to an address you supplied, a redirect is at the courier's discretion and we cannot guarantee it. Parcels returned to us as undeliverable are refunded minus the cost of return shipping.
Lost or stolen parcels
If tracking shows delivered but you do not have the parcel, check with your neighbours and your building's mail room first, then email us within 7 days. We will open an investigation with the carrier. Where the carrier confirms a loss, we replace the order at our cost.
Contact
[BUSINESS_NAME]
Email: vandro.digital@gmail.com
Replies within 24 hours, seven days a week.