Track your order

Your tracking link

As soon as your parcel is handed to the courier we email you a tracking number. Check your inbox for an email from us titled "Your order is on its way", and look in spam or promotions if it isn't in your main inbox.

You can also see tracking on your order status page — the link at the bottom of your original order confirmation email.

Tracking shows nothing yet

A tracking number can take up to 48 hours to show its first scan. That gap is normal and does not mean anything is wrong — the label is created when we pack the order, but the number only goes live once the courier scans it into their network.

How long it should take

Your order is handed to the courier within 1–3 business days. Delivery to Australia then takes 10–20 business days, because we ship direct from our manufacturing partner overseas. New Zealand is 12–22 days and the rest of the world 14–28. Customs, weather and peak periods such as Christmas and Lunar New Year can add time.

If you're more than 7 business days past the top of that estimate, email us — don't wait it out. We will chase the carrier or send a replacement.

Tracking says delivered but nothing arrived

1. Check with anyone else at the address, and any building mail room or parcel locker.
2. Check for a card from the courier — it may be at a local depot or post office.
3. Give it 24 hours. Couriers occasionally scan "delivered" a little early.
4. Still missing after that? Email us within 7 days of the delivery scan and we'll open an investigation. Where the carrier confirms a loss, we replace the order at our cost.

Need to change your address?

Email us immediately. If the order hasn't been handed to the courier we can usually correct it. Once it has shipped, a redirect is at the courier's discretion.

Contact

Email vandro.digital@gmail.com with your order number. We reply within 24 hours, seven days a week.